Important Update on Cancellations – April 2021

Important Update on Cancellations – April 2021

Last updated on April 7, 2021 By

Customers

At 5 Star Marine, we are proud to say that you, our valued customers, always remain our top priority. This means that if you would like to cancel your April adventure on the sea with us, we will happily provide a refund of your deposit, no questions asked.

We understand that right now, with everything going on, you might want to postpone your plans until you feel safer traveling. We will honor all cancelations – not with credit notes, but with honest fast refunds. 

Just get in contact with us via the booking channel that you used and provide us your bank details so we can swiftly process your refund.

We are dedicated to making your time on the sea a 5-star experience in every way, and look forward to welcoming you back in the future should you decide to cancel your current booking. 

Community

5 Star Marine wants to reassure everyone that our essential community work will continue; supporting the most vulnerable people with our life bag donation program we have been running for over 14 months to date. Our life bags are crucially needed to help those in need during this economic crisis; each one supports a family of 4 people for 5 days.

Please note that our volunteering packing life bag efforts at Sutai Muay Thai on Saturday mornings will pause for the time being. This decision was made (6th April 2021) as a proactive measure in the interests of all our volunteers’ safety. Please rest assured that life bags will still be packed and distributed, but only by 5 Star Marine staff in a controlled environment.

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