Private Charter FAQs

Private Charter FAQs

Private Charter FAQs

Last updated on June 28, 2021 By

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Once you’ve decided to book a Private Boat Charter with 5 Star Marine your mind naturally wonders what should you bring to the boat to ensure you have a wonderful day?

FAQ: What is Included Onboard?

inclusion

FAQ: What Should I Bring Onboard

  • Passport Copy / Thai ID (if you have provided a digital copy, there is no need to bring it onboard)
  • Towels (we provide cool face towels, to cool off with, but these are not Beach Towels or used for Drying Off)
  • Sunscreen
  • Cash (for National Park fees)
  • Drinks (we provide soft drinks and water, but you are welcome to bring your own alcohol onboard at no additional charge)
  • Snacks (fresh fruits will be served)

FAQ: What Do I Need To Supply?

For International and Domestic travellers, please provide a digital copy of your passport or Thai ID via email prior to your tour.  These documents are used for our Tour Insurance, registration with the Marine Department as well as any National Parks we will enter.

FAQ: What is Excluded?

  • Lunch – If you wish to stop for lunch then our experienced team can help you decide where would suit your requirements and desired itinerary.  Our guides know a number of great restaurants on each tour program and can recommend for you.  Alternatively we can organize a beach picnic for your tour; we have a selection of western and Thai sharing dishes to select from. See our menu here.

FAQ: Where is The 5 Star Marine Pier?

Our pier is in Boat Lagoon, you can find our location on Google Maps here.

FAQ: Are Transfers Included?

Yes, we include private minibus transfers from your hotel / villa / residence to the pier for your private speedboat (unless specifically requested otherwise).

FAQ: How long before My Tour Should I Get to the Pier?

We recommend coming to the pier minimum 30 minutes before departure. This will give you time to discuss your day luxury tour requirements with your guide to ensure you get the most out of your day.

FAQ: What Payment Methods do you Accept?

We accept various payment methods for your convenience, including Mastercard, Visa, Paypal, bank transfer or cash.  If you choose to pay via Mastercard, Visa or Paypal please note we charge a processing fee of 3%.

FAQ: What is the Tour Itinerary?

You will get only a ‘suggested’ itinerary, and this is why; when you arrive at the pier we will talk through the day plan, make suggestions (because there are variables outside of our control like the sea, wind condition and tide, etc.) Our concept is a joint idea between you and your guide on the day, for the best experience.

For example, if the tide is high on your Phi Phi private luxury tour date, we suggest you go to Phi Phi Ley first (explore Maya Bay, Pi Ley Lagoon, go snorkelling near Viking cave), and then in the afternoon head over to Phi Phi Don. However, for a low tide morning and high tide afternoon; the itinerary would need to reverse in order to see Maya Bay at its most beautiful.

This is why the itinerary is suggested, not set in stone. We allow for you to add in more snorkelling stops if you please, and take your time; there are no set schedules of rushing for the next stop like you might experience on group tours.

FAQ: How Long do we Get For Lunch?

The answer is simple, it is however long you want it to be. As it is a private boat, essentially the boat is yours and your captain and crew on the day are there to give you the ultimate day out so they will take into account your requirements and help guide you.

FAQ: What Is The Best Departure Time?

As your boat hire with us is private, timing on your tour is flexible.  If you are an early riser and wish to get out early, we can accommodate that.  If you prefer a leisurely breakfast and to get out later we can do that as well.
 
Our Guide Team recommend to avoid the crowds a pick up from your hotel at either 06:30 AM or 09:30 AM.  This allows us to design your tour program to miss the group tours.
 

FAQ: What is Your Cancellation Policy?

At 5 Star Marine, we ensure that our customers remain our top priority. Therefore, we offer a flexible cancellation policy; so, if you need to cancel your tour, we will honour all cancellations made 24 hours prior to departure with honest, 100% refunds.

FAQ: What if The Weather is Poor?

We hope that we will luck in with great weather. However, in the event that the date is predicted to be poor weather, we will let you know, cancel and re-schedule

FAQ: Are you an Australian in Phuket and require consular, notarial or passport assistance?

The Australian Consulate-General in Phuket (also covering Krabi, Phang Nga and Surat Thani) may be able to assist you if you face issues while travelling.

Visit their website for information about the types of services available to you. The latest travel advice for Thailand can be found on the Smartraveller website.