The Heart-breaking Shortage of Life Bags

Today we take you along with us to show you the highs and the real lows of what a day out delivering Life Bags really looks like, from the inside. Join Nando from Sutai Muay Thai, Shaun Stenning, Khun Zeera, and the rest of the team from 5 Star Marine on a day in the life of their Food Relief Project.

As we haven’t been able to pack with volunteers for the last 6 weeks due to restrictions, we work around this and have 1,000 Life Bags all ready with our packing coordinators, to get out on the road using 2 trucks (which carry max 250 bags per run), plus we need to get some Villa Market supplies to another packing pod today.

The days start fairly upbeat, the team is motivated and we are getting ready to go with Khun Zeera steering truck one and Nando behind the wheel of truck number 2.

Stop #1

We start at our packing coordinators’ house. They have managed to pack an impressive 1,000 Life Bags (to put this in perspective, it normally takes 15-20 people over 3 hours to pack this amount). To see what 1,000 Life Bags actually looks like check out the video – it is a lot!

Stop #2

Loaded up we head off to Wat Chalong, where we were greeted by a long line of people waiting for food. There are only 150 bags for this drop, is it going to be enough? The community leader helps coordinate and people wait patiently, but it soon transpires that there are not enough supplies and it is so painful to see the look in the eyes of the people who are left empty-handed in the queue. We leave with heavy hearts knowing these people will not have any food today, it is a harrowing sight and feeling. We must move to the next community, but it can be hard to leave – sometimes we want to turn around and give more to the first drop but this is the situation we often face. In reality, we do run out. It hurts to see and be part of this, but we try to ensure the Life Bags go to the individuals most in need.

Stop #3

Next, we drive back to ‘Life Bag Base’ to refill and put a further 250 bags in per truck (when you have been doing this for 19 months you get pretty sharp at knowing how many life bags fit in a boot, front seat, back seat, etc!)

Stop #4

The next drop is to help Covid-19 infected households. This is where community volunteers step in and unload for us, to keep our teams safe and to restrict us from having to enter the households. There are around 25 houses with positive members, (each house has around 8-11 people inside), so the Public Health Team comes in and takes the Life Bags into the houses for safety reasons.

Stop #5

Next, we head to Bangtao where there is a community in isolation. Actually, many villages get locked down and/or put into community isolation however it is not widely publicized. We make it our business to know where these are – most have had no jobs for 19 months and now are being told to stay home with no way to get food supplies. Here, we do not go into the Home Isolation (HI) community; the whole street is sealed so we drop the Life Bags off to them at a distance.

This area in Bangtao had just spent 14 days in Hospital Quarantine, but when they got out unfortunately 1 person tested positive so now the whole community has to do 14 days of home isolation = 28 days without work, without support, without food.

Isolation What?

So, with all the talk of different isolation or quarantine types filtering into the day of deliveries, we thought we should highlight the different types people are having to go through:

  1. Hospital Quarantine
  2. Hospital Quarantine (quarantine in a hotel)
  3. Field Hospital Quarantine
  4. Community Covid Centre
  5. Community Isolation
  6. Home Isolation (HI)

Behind the scenes, this food relief program is foreigner funded, but let’s not forget it is all local Thai’s doing the actual handouts plus donating water and extra supplies – the community helps out a lot and the Phuhiyban and village chiefs are all very thankful and supportive.

Stop #6

We make a stop in the Manik area to drop off supplies after the Bangtao Home Isolation drop.

Stop #7

We return to base to fill the trucks with supplies once again.

Stop #8

Our penultimate is in Ban Rong, which has been devastated by Covid as the pier is centered around transfers that used to generally go to Koh Yao Yai and Koh Yao Noi; which are not getting many visitors right now.

It was agonizing to realize that in Ban Rong, just like Chalong earlier in the day, we were running out of Life Bags. At this point the camera was turned off; we were deflated and devastated. We stopped filming after Ban Rong, it was shattering and heartbreaking to run out twice in one day.

Stop #9

Khun Zeera headed for Phuket Town for the evening drop with 200 Life Bags in tow; this was the last drop of the evening and after starting pre 9 am, she did not return home until after 7 pm that night.

The Day Summary

This was just 1 day, a mere snapshot of the week and the 5 other locations the team had already been out delivering to. This is what a typical Life Bag day looks like, we try to drop a little hope to the people who need it the most, but we do run out and we do encounter traumatic scenes and people who are scared and want this all to end.

Nando Sums It Up Nicely

We asked Nando what keeps him going, and as he says: “The team; if you have a strong team, you cannot do this. Every time you go on a donation drive, and you see the gratitude on people’s faces it motivates me personally to carry on” Nando came from humble beginnings, and his dad set him an excellent example, often helping his workers’ families when needed. “I like to give without needing to receive. It’s a lot about how much love you give, not only how much you give, this can be enough, and what I learned as a kid is: do not expect to receive back.”

The Conclusions

We are the ‘Gap Guys’ – filling in until we are no longer needed, and tourism returns, and with it brings a positive difference in the economic situation in this beautiful country.

If you want to help or know more please contact us

 

Here we go Again! – Phuket Sandbox Rules Update

ANNOUNCEMENT – Thailand Pass Rules Update Frequently, The Information In The Below Post Is Now Out Of Date For Latest News Please Visit: https://5starmarinephuket.com/phuket-sandbox-rules-and-updates/


Today we are thrilled to report good, positive news – now doesn’t that make a change to the negative news cycle?

The new Sandbox rules mean that from now on it is easier than it has ever been before for Sandbox guests to explore Phang Nga Bay, James Bond Island, Phi Phi, Hong Krabi, and beyond.

In fact, we were just out at Phi Phi enjoying the stunning Pileh Lagoon. Now, if you have ever been or seen photos you will know that this gorgeous lagoon is normally crowded with well over 100 boats at one time; but for this day trip the 5 Star Marine speedboat was the ONLY one in the lagoon – yes you read that right. Can you imagine having this all to yourself? A priceless experience, never possible before, so now really is the best time to explore exotic locations with a luxury speedboat day tour.

Let’s Explore

Private VIP Speedboat Day Tours Days 1-7 (Sandbox Guests)

  • Koh Mai Ton for some dolphin spotting
  • Coral Island for snorkeling and relaxing at the beach club
  • Koh Racha for superb underwater marine life

Private VIP Speedboat Day Tours Days 8-20 (Sandbox Guests)

  • Phi Phi – stunning lagoons and beaches
  • Hong Krabi – the new 360 Degree Viewpoint
  • Phang Nga Bay / James Bond Island – canoeing through the caves, enjoy a picnic lunch overlooking the infamous island
  • Khai Islands – snorkeling in shallow waters
  • Koh Mai Ton – dolphin spotting
  • Koh Racha – stunning marine life
  • Coral Island – beautiful beach resort
  • Koh Lon – sunset cruise

Requirements Just Got Easier

All you need to give us is:

  1. A copy of your passport
  2. Your Vaccine certificate

That’s it – no long, confusing list anymore! You just provide us with these 2 items plus approval to talk to your hotel and we take care of EVERYTHING else. We coordinate with the SHA manager at your hotel to get the paperwork required, so you only need to worry about where to explore next.

No More Tests

For Day Tours from days 8-20, the new rules mean that you DO NOT need to take another Covid-19 test which is great news and one less thing to think about.

SHA Approved

Of course, we are proudly TAT SHA Plus approved, but now are also SHA Plus Transportation Approved so the entire speedboat fleet is licensed and approved by the Government and Marine Department to go outside of the Phuket Province. For our Sandbox guests, this means that every single boat is safe, secure and Covid-19 approved. Plus, we test staff weekly as an added measure to make guests feel comfortable and safe.

Look What Is Around The Corner!

On October 15th we are more than a little excited to report that the Similan, Surin Islands, Koh Rok, and Koh Ha are all open and are ready for your to explore (Sandbox guests between day 8 -20). We have no doubt that it is going to be amazing to be out there at these paradise islands by yourselves – literally experience them like NEVER before.

Contact us to find out more or to book your Sandbox tour.

Phuket Sandbox Day Tours – TAT SHA Plus Approved

Since the initial opening of the Phuket Sandbox scheme, 5 Star Marine have been operating SHA Plus Approved Day Tours for customers who joined the 14 Day Program and 7+7 Program Sandbox initiative.

As we continue to provide Day Tours to the islands around Phuket, we have been busy making sure we are up to date on Phuket Sandbox Travelers Day Tour rules, as well as which destinations they are able to experience.

Today, we are pleased to launch the “Phuket Sandbox Info” section of our website which is dedicated to providing the most up-to-date news, information, and rules for travelers currently within the Phuket Sandbox. The aim is to answer any questions or concerns you might have regarding taking a Day Tour.

All you need to do is select whether you are visiting Phuket on the 7+7 Program or the 14 Day Program; from here click through to find out the most up-to-date news and information.  If you are already here in Phuket and would like to get out on tour and explore, then head straight to our SHA Plus Approved Day Tours and Transfers section.

As one of the first Private Boat Tour companies in Phuket to become SHA Plus approved, we take pride in understanding, translating, and providing the most up-to-date information there is related to the Phuket Sandbox, Day Tours, rules, and restrictions.

We are updating these pages on a daily basis, whenever rules change, we also make sure updates occur. Our YouTube Channel is a great source for the most up-to-date information on rules, destinations, and more!

If you prefer to talk to someone, feel free to contact us as we provide a FREE concierge service for guests traveling to Phuket.

What to Look for in a Sandbox Phuket Private Boat Charter?

ANNOUNCEMENT – Thailand Pass Rules Update Frequently, The Information In The Below Post Is Now Out Of Date For Latest News Please Visit: https://5starmarinephuket.com/phuket-sandbox-rules-and-updates/


Deciding where you want to explore on a Phuket Private Boat Charter, as well as who to book the tour with can lead to a confusing choice overload. To help determine what to look for we have considered the more important criteria, so you can focus on what matters when looking for a Sandbox Phuket Private Boat Charter.

Certified for Safety – TAT SHA Plus

Since 2020, 5 Star Marine have run Phuket Private Boat Charters under their TAT SHA approved status. The Tourism Authority of Thailand (TAT) awarded 5 Star Marine with this certification, as a tourism-related business on the island; and the TAT Safety and Health Administration Plus Certificate is proudly held by the company.

As one of the first tourism services to gain TAT SHA Plus status in 2021, this recognized that 5 Star Marine is certified as adhering to all public health measures set up for Covid-19 safety, and as such allows guests to feel safe and secure onboard their fleet of private speedboats.

Responsible Employee Vaccinations

5 Star Marine has gone over and above with 100% of their employees (all crew, captains, and office staff) being fully vaccinated and up to date with boosters. Although TAT SHA Plus status only requires 70% of employees to have been fully vaccinated, the company took the extra steps and preventative measures as your safety on board is absolutely paramount.

Rules – Practice Makes Perfect

It is of uttermost importance that tour companies keep updated with the latest rules and regulations, so here at 5 Star Marine, we do the hard work to understand how new regulations affect you getting out on the water.

Management and crew go out to newly opened locations under the Sandbox rules to personally check the requirements for themselves. This means you can be 100% comfortable when you go out on your Phuket Private Boat Charter, knowing that 5 Star Marine’s knowledge of the rules have been tried and tested in advance.

Flexible Cancellation Policy

Payments for your Phuket Private Boat Charter can be made on the day, 5 Star Marine do not take deposits so there is no need to worry about refunds or lost money if the weather turns poor. Obviously, we cross our fingers and toes for smooth seas and bright skies, but in the event that the tour date is predicted to be poor weather, 5 Star Marine will re-schedule with you.

Luxury Inclusions

To make sure you have the best time on your Phuket Private Boat Charter, 5 Star Marine add in a few little extras for your comfort and convenience during the trip:

  • Masks and Snorkels
  • Fins (Adults)
  • Life Jackets
  • Insurance
  • Beach Mats
  • Tour Photos and Video
  • Fresh Fruit
  • Soft Drinks and Water
  • Picnic or Thai Sharing Lunch (available on request / extra cost)
  • Licensed Guide
  • Hand Sanitiser

Please feel free to contact us to help you get out and explore your Phuket Private Boat Charter; right now you can experience the stunning islands like never before, with so few tourists around. We look forward to welcoming more international travelers onboard for once-in-a-lifetime experiences with 5 Star Marine.

Breaking News – Phi Phi, Phang Nga and Khai Islands Day Trips

ANNOUNCEMENT – Thailand Pass Rules Update Frequently, The Information In The Below Post Is Now Out Of Date For Latest News Please Visit: https://5starmarinephuket.com/phuket-sandbox-rules-and-updates/


We have just received updated and encouraging new rules for Domestic and Sandbox guests which make day tours to locations such as Phi Phi and Phang Nga Bay even easier.

Here at 5 Star Marine, we have already done the hard work to understand how this affects you getting out on the water, so you can rest easy in the knowledge that we are up to date with the latest requirements. Drum roll please, we have some BREAKING NEWS!

Breaking News (from 8th September):

So, let’s break this down and look at the main positive changes with the new regulations:

DOMESTIC CUSTOMERS

  • You can now take a day trip to Phi Phi, The Khai Islands, and Phang Nga Bay (previously you could only go to Coral Island, Racha, or Mai Ton) – please note all criteria below must be met
  • Now you only need 1x RTPCR or Antigen test from Phuket for a day trip to Phi Phi, Khai Islands, or Phang Nga Bay (previously 2x tests were required)
  • Domestic customers can depart from Boat Lagoon

Domestic Customers’ Requirements:

  1. Proof of vaccination
  2. RTPCR or Antigen Covid-19 test (within 72 hours of the tour)
  3. Register with us 6 hours before the tour
    • We will register you with the marine department and relevant national parks
  4. Passport copy

SANDBOX CUSTOMERS

  • If you are on the 7+7 Sandbox Program, you can now take a day trip to Phi Phi, The Khai Islands, and Phang Nga Bay from day 8 – please note all criteria below must be met

Sandbox Customers’ Requirements:

  1. Proof of vaccination
  2. RTPCR or Antigen Covid-19 test (within 72 hours of the tour)
    • This rule just got easier as you can use your day 6 or 6 test for the tour on day 8, for example
  3. Register with us 6 hours before the tour
    • We will register you with the marine department and relevant national parks
  4. Passport copy
  5. PLUS your MorChana app on your phone
  6. PLUS a transfer form from your hotel (issued after the 7th night of stay) for Phi Phi, Khai Islands, or Phang Nga Bay

Please feel free to contact us to help you get out and explore Phi Phi, the Khai Islands, and Phang Nga Bay now, whilst you can experience these areas like never before with so few tourists around.

Whether you are a Domestic or Sandbox customer we are ready to welcome you safely onboard our TAT SHA Plus certified fleet.

 

Sandbox Seascapes & James Bond Island

Sandbox Day Tour

Enjoy a day sightseeing, caving, and even experiencing a picnic lunch minus the hordes of tourists around the fantastic seascapes of Phang Nga Bay and the world-famous James Bond Island – this is your once-in-a-lifetime chance to experience James Bond Island in peace and quiet.

Here at 5 Star Marine, we have a tried and tested Sandbox day tour to get you out enjoying the islands surrounding Phuket. In fact, we were once again the 1st company in Phuket to take sandbox guests out to surrounding islands; this time it was Phang Nga Bay

So if you are in Phuket and part of the Sandbox program, contact us to make this iconic day trip possible.

The Experience

  • Depart from our main pier at Boat Lagoon and head to Koh Yao Noi (which is part of Phang Nga Bay) to take a quick but necessary covid test (along with our crew also)
  • Head onto Koh Panak for some sightseeing and stunning stalagmites
  • Get your adrenalin fix canoeing and cave exploring at Koh Hong Phang Nga
  • Enjoy a picnic lunch at the renowned James Bond Island
  • Make a stop at the famous floating village of Koh Panyee floating village
  • Make a quick stop to pick up the test results
  • Then finally enjoy swimming at Naka Noi before the stunning sunset views captured whilst returning to the pier at Boat Lagoon

Requirements

We are on hand to help you through each step of the process, but as an overview we simply need:

  1. ID card or passport per passenger (required the day before the tour)
  2. Vaccination record copy per passenger (required the day before the tour)
  3. We require this information to register you with the national park and local gov in Phang Nga Bay
  4. The MorChana application should be on your phone to check in and out
  5. 1 x Antigen Covid-19 Test per passenger (our fully vaccinated crew will take this test also)

How Many Nights?

  • You can enjoy this fantastic day tour from day 15 onwards of the Sandbox Program
  • You will need to provide proof that you have completed 14 nights in Phuket to qualify
  • It is not possible to go pre-day 15; however, there are different day tours to Coral Island, Racha Islands, or Mai Ton you can still enjoy

Please Contact Us for our free concierge service to help with all requirements.     

 

5 Star Marine Wins 2021 Tripadvisor

Travelers’ Choice Best of the Best Award

We feel extremely privileged to receive this achievement from Tripadvisor, which celebrates companies that consistently deliver the very best experiences possible to its customers, therefore earning top guest reviews. This award puts 5 Star Marine in the top 10% of businesses on Tripadvisor and celebrates them as the ‘best of the best for ‘things to do’ on the platform.

Shaun Stenning, CEO of 5 Star Marine commented: “We are not just honored, but also humbled to have managed to stand out despite the current climate and adversities, and are delighted that we have continuously delighted our travelers. We sincerely thank all our wonderful guests for their continued support throughout the last year, and of course our crew and staff for their dedication, hard work, and community efforts.”

As challenging as the past year has been, 5 Star Marine have kept their service levels consistently high to ensure all of their welcomed speedboat guests received a truly 5-star experience. It is an honor to receive the highest ratings and guest reviews on Tripadvisor, and 5 Star Marine appreciates the recognition for all their staff and crew members who have made this possible and exceeded guest expectations time and time again.

“Congratulations to all the winners of the 2021 Travellers’ Choice Awards,” said Kanika Soni, Chief Commercial Officer at Tripadvisor. “I know the past year has been extremely challenging for tourism businesses. What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilizing technology to prioritize guest safety. The Travellers’ Choice Awards highlight the places that are consistently excellent – delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working. Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic.”

Thank you from the bottom of our hearts for our Travelers’ Choice Best of the Best award, we appreciate the support from the best experts possible: You, our real guests who have experienced a private speedboat day or overnight tour with us.

Food Relief Efforts 1.5 Years In – Biweekly Update

With no end in sight from the devastating community impact, here at 5 Star Marine, we’re working around the clock to make sure more people than ever before receive a vital helping hand. Despite the challenges, we have managed to make August the largest month for Life Bag donations so far, with OVER 17,000 Life Bags given out in the last 15 days alone!

Here’s our update from the last 15 days so you know what we have been up to, and wow it has been busy:

  • Covid-19 cases are sadly still rising in Phuket
  • Therefore, we cannot enlist our wonderful volunteers to support this process
  • 5 Star Marine and Sutai Muay Thai have continued packing efforts throughout to ensure this donation program does not stop
  • In addition, we had help from the UWC Thailand teachers as well as various household/villa complex packers to help try to keep up with the need on and around Phuket
  • Every single day our team is out packing and delivering our Life Bags
  • We are proud to be helping those who really need it in community isolation and people in need in hotel isolation, as well as our usual community areas we assist

In the last 2 weeks, we have managed to pack and arrange deliveries to local communities and islands surrounding Phuket, including Kow Kaew, Koh Sirey, Rawai, Na Nai, Chalong, Bang Rong, Thalang, Naka Yai, Coconut Island, Irsunthoon, Nai Yang and Mai Khao plus numerous other locations.

We are doing our best to uplift the local spirits, with the biggest month so far for Life Bag donations, we are managing to help even more than before; despite the lack of ability to use volunteers, no Domestic travel, and a small trickle of Sandbox guests. We are currently in one of the worst situations we have been in with regard to food relief, but we are still going.

Our Life Bag donation effort has now reached 1.5 years. We know there are so many more to help, and it is devastating to see, but we have to keep going, and so we continue reaching out to those we know need it most. We look forward to updating you in 2 weeks’ time on our efforts. Stay safe.

Team Work

The past 2 weeks have been a blur of activity trying to keep up with donation efforts, despite the tighter Covid-19 restrictions here in Phuket. These have unfortunately forced us to pause our mass packing efforts. However, even without our dedicated and fantastic volunteers being able to help out, we still need to pack, deliver and support the local communities.

It has been a challenging period where we have unfortunately also seen a combination of rising infections on the island, local villagers being sent into isolation, and workers camps being ordered to quarantine on site.

Right now, the need to get basic food and home supplies to those in need via our Life Bag program is greater than ever. So, our 5 Star Marine team combined forces with Sutai Muay Thai (just as we did at the start of the Life Bag journey over 17 months ago), and are still packing, still delivering, and still reaching out to the community.

As a result of our teams working together, over 11,000 life bags were delivered in the last 16 days – So we wanted to give a huge shout out to our teams for their amazing and continued efforts to help Phuket.

#savephuket

Domestic Vs Sandbox Rules

ANNOUNCEMENT – Thailand Pass Rules Update Frequently, The Information In The Below Post Is Now Out Of Date For Latest News Please Visit: https://5starmarinephuket.com/phuket-sandbox-rules-and-updates/


With all the different rules and regulations depending on if you are a domestic guest or a Sandbox visitor, we thought that this needed breaking down; so here it is: 

CURRENT REGULATIONS

 DOMESTIC GUESTSSANDBOX TRAVELLERS
PierBoat Lagoon, Chalong PierChalong Pier
Destinations*Coral Island, Racha Islands, Mai Ton IslandCoral Island, Racha Islands, Mai Ton Island
VaccinationProof not requiredVaccination certificate required
MorChana AppNot requiredMorChana App on phone required
ID**Passport copy or Thai IDPassport copy or Thai ID
Rewards StampAvailable for Racha and Mai Ton tripsAvailable for Racha and Mai Ton trips

* As we are unable to leave the Phuket province (until 16th August) the day trips are currently restricted to Coral Island, Racha Islands, and Mai Ton Island.

** Identification as indicated in the table has required a minimum of 24 hours prior to the boat trip departure.

AFTER 16th AUGUST?

For domestic guests, the following areas are due to open up after 16th August:

Please note that you will need to be fully vaccinated with the exclusion of children and those under 12 years old do who do not need a negative Covid-19 test. Fully vaccinated adults must provide a negative antigen test also (rules as of 8th August 2021)

Remember to request your Rewards Passport, to get stamps for your day trip experiences – collect all 7 destinations and get a totally FREE day trip, no hidden extra charges!

Whether you are a domestic or sandbox customer we at 5 Star Marine are ready to welcome you safely onboard our TAT SHA Plus certified fleet.