This Saturday The 30th January 2021 At 9:00 AM We Need Your Help. Due To The Resurgence Of Covid 19 More And More Families In Phuket Are Without Work. For Over 11 Months We’ve Been Packing And Distributing Life Bags. This Saturday We Need Some Extra Hands To Prepare A Donation.
There Is No Cost, We Are Not Asking For Donations We Want Your Time. We Have Purchased The Supplies, We Have The Packing Tools We Just Need Some Good Old Fashioned Sweat.
DISCLAIMER: Before You, Volunteer To Help Please Note We Use Plastic. Until We Find A Free Source Of 8000+ Environmentally Friendly Bags Per Month We Use Plastic. We Understand The Downside Of Using Plastic But We Just Haven’t Found A Viable, Free Alternative.
For 11 Months We Have Donated And Each Time We Donate We Run Out Of Life Bags. We Are Maximizing Our Resources To Buy Food to Feed More People And The Cost To That Is We Must Use Plastic.
So If You Have Time And Can Help Here Are The Details:
Date: 30th January 2021 (Saturday)
Location: Sutai Muay Thai https://g.page/sutaimuaythai?share
We Will Supply All You Need To Pack. We, Will, Have Covid Screening On-Site And Work To Make It A Safe Packing Environment. Both Sutai Muay Thai and 5 Star Marine Staff Will Be On-Site To Pack And Ensure TAT SHA Compliance.
If You Can Help Comment Below Or Private Message Us. It Takes 10 People About 4hrs To Pack 300 Life Bags. We Are Packing 900+ So We Need At Least 30+ Volunteers!
After a pretty rough 2020, we were hoping that 2021 would see a more stable and predictable Domestic Tourism market and the return in a small way of an international tourism market. The reality is that the start of 2021 has seen a lot of uncertainty combined with a resurgence in Covid 19 cases here in Thailand.
To date, Phuket has been lucky enough to not have reported many cases from the recent outbreak but with the amount of inter-provincial travel that occurred over the New Year period, it’s a matter of time before more cases are reported.
What Is 5 Star Marine Doing In Response To The Covid Resurgence?
At this time the Provincial Government of Phuket has not restricted our business or Private Boat Tour companies from operating. We have been ordered to increase the amount of Covid Screening we are doing at our pier.
So in response to the Covid Resurgence, we have implemented as follows:
1. Travel Advice – We have advised customers of ours that have booked multi-day tours outside of the Phuket Province about the possible effect that Covid will have on our ability to complete these tours. We have offered our customers the ability to cancel and refund their tours. We do not offer credits or deferred dates, we prefer to provide full refunds and wait for the government response to Covid to stabilize.
2.One Day Tours – We are operating all of our single-day tours to Phi Phi, Raya, Phang Nga Bay, Hong island, and beyond as normal. For these tours, you will be screened at the pier per our normal TAT SHA accreditation with hand sanitizer and medical masks available on all our boats.
3.Staff Screening – We are screening all of our staff per our TAT SHA regulations and response plan. To date, our staff has not returned any failed screenings but we continue to monitor the situation.
4.Boat Cleaning – We deep clean our boats daily, sanitize all our equipment, and use recommended and regulated procedures to do this in addition to our Company Response Plan which has been in play since March 2020.
Do You Have Availability?
For certain we have bookings and availability on all our boats. Due to orders issued by the BMA and advice provided to inter-provincial travelers a lot of our pre-bookings have now canceled and crews of all our boats are available to complete tours upon request.
Will You Continue Your Donation Program?
We have recommitted with our volunteer team to continue our Life Bag donation program in 2021 with the first day of packing starting on January 4th, 2021.
As we continue to grow our customer base and offer more unique Private Boat Charter Experiences it’s important we feel to write a post that offers answers to our most asked questions.
Find some of our most frequently asked questions answers below:
What Do You Have On Your Private Boat?
In all of our Private Boat Charters, we include Water, Soft Drink, Fresh Fruit, Masks, Snorkels, Life Jackets, Beach Mats, and Fins. At request, we can put on an outdoor cushion, picnic equipment, plastic cups, wine glasses, and more. If we have it in supply we are happy to place it onboard for you.
Can We Bring Our Own Alcohol?
You are more than welcome to bring Alcohol on board. We have an icebox on all of our boats with plenty of ice to cool down and keep cool your Alcohol. Additionally, we can purchase alcohol for you and place it on board and you can pay the receipt of the purchase.
We do not mark up on Alcohol purchases and do not charge corkage fees.
How Long Do We Have The Private Boat For?
Quite simply put, we do not limit time on our boats. We hire out our boats once per day so the boat is available to you for the day. Whether you want to start at sunrise or finish at sunset we do not mind as long as it’s safe to be out we will stay out with you.
Do You Include Return Pier Transfers In Your Pricing?
Our price quotes do not include Transfers from your Hotel to our pier. We can provide this service to you at an additional price with no issues. Our team of drivers are professional, safe, and have baby seats available for you.
Do You Include National Park Fees In Your Pricing?
National Park Fees are not included in our pricing, this is an extra charge that is payable on the day direct to the National Park officers. As this is not a fee we collect we prefer for you to pay it directly to the National Park Officers.
Do You Include Lunch In Your Pricing?
We do not include lunch in our pricing. For an extra charge, we can organize a picnic lunch for you, or you can ask our Guide for a recommendation on the best restaurants for you on your tour. The reason we don’t include lunch is that most packaged lunch options are limited and do not cater to everyone’s needs. We prefer to allow you to select the meal you want at the price you are willing to pay.
During this Covid 19 Season, the 5 Star Marine team has been well supported by the local and domestic markets booking private boats and excursions. Combine this with our Donation program that has seen over 100,000 meals donated by the team we thought it was time to move to a location more central to the areas that we operate from.
During November our team started the cleaning, set up, and operations of a new office for our Private Boat Charters at Phuket Boat Lagoon. Considering the location of Phuket Boat Lagoon, we thought it was strategic as it allowed easy and quick access to our office from all over Phuket.
Whether you are coming from Rawai, Patong, Laguna, or beyond Phuket Boat Lagoon is a centralized location. So when you board for your next tour with 5 Star Marine you will be checked in and prepared for your tour at our newly opened office for our Private Boat Charters.
A huge shoutout to our Administrative and Operations team for setting up the office and making it comfortable for our clients and staff. We welcome you to come to the office at any time for a chat.
Here at 5 Star Marine, we have taken the opportunity during Covid to expand our product offerings and also expand our assets. In the last week, we have been lucky enough to launch our 3rd boat, Lucus 3, into the water and have it out on Charter.
Lucus 3 is similar to our Lucus 1 boat, a very stable boat and capable of doing all trips in all conditions safely. Lucus 3 is 39.9 feet with a back deck extension ideal for relaxing, fishing, and diving.
With 2 250 HP Yamaha engines powering the boat we are able to cruise to each destination at speed while also maintaining safety. The crew of Lucus 3 have been working hard to prepare the boat for charter.
The boat comes with an inbuilt Cool Box, Bluetooth Sound System, VIP Matting, and all the fixtures and fittings of Lucus 1 and Lucus 2. If you are looking for a safe, reliable, and cost-effective Private Boat Charter in Phuket then Lucus 3 is a great addition to the 5 Star Marine team.
Are you looking for a Private Boat Charter while visiting Phuket? You may be overwhelmed by the options available to you. Just a quick google search will show up millions of results from large companies to small, from owner-operated companies to agents. So how do you decide which is the right Private Boat Charter for you?
Selecting A Phuket Private Boat Charter
In our experience of selling, operating, and provided Private Boat Tours for 13 years here in Phuket we find that Private Boat companies fall into a couple of different categories:
Private Boat Agents
Private Boat Agents are companies that don’t actually own the assets that they are chartering to you. They have a relationship with the owner of the company that they are chartering from and make a commission. While Private Boat Agents are necessary to help owners like us, you will find that Agents will be providing prices and promises above what the Private Boat Charter company will deliver.
For example, in 2019 we received a booking from an Agent and they told us that they had explained to the customer the need to pay the national park fee and that it was not included in the price paid to the agent.
Upon meeting the customer we did a pre-trip briefing and found out they had no idea what the National Park fee was and the agent told them that everything was included. To ensure a good customer experience our company took a loss and paid the National Park fee for them and cut ties with the agent.
So when booking with a Private Boat Agent ensure that every promise they are making to you is a promise that the Boat Owner will back up. An easy way to tell if they are an agent is to ask for a photo of the exact boat they promise you will go on, or even call the owner so you can talk to them.
Group Tour Companies Providing Private Rentals
These companies are companies that generally target the Group Tour market, but if you wish you can choose to take one of their Group Tour boats on a Private Boat Charter. Generally, this means you will be taking a boat that has a lot of wear and tear with a crew that is set on a normal “route” and is not experienced in offering true private tours.
When I first came to Phuket I did this and would say it was the single worst experience I have had on a tour in Phuket ever. The crew did not care about our experience, were unhelpful about lunch options, and wanted to get back to the pier as soon as possible.
While these companies have their place in the market, from a price point of view they are on part of even slightly higher than a True Private Tour company but they offer service which is of an inferior standard on boats that don’t appear or operate as VIP.
True Private Boat Charter Companies
I believe that 5 Star Marine is one of those companies. We do not do group tours, our staff is trained to provide Yacht Like service to our customers, and we design and run programs that go anywhere from Phi Phi to Phang Nga, Krabi to Koh Rok and Koh Haa and beyond.
Our team is heavily trained on making sure they avoid crowds, they deliver custom experiences and receive feedback from our customers and adapt on the fly. Each and every single tour we do here on our Private Boat Charters are 100% customized we never do the exact same tour twice.
We have been asked a lot the last month or so what happens to a Private Boat Tour if the weather is bad, the wind is high or the sea is rough. It’s a good question and relevant this September and October as we are still in the Phuket Wet Season.
The answer is different from company to company. For example, today as I write this the rain is bucketing down but I am seeing video footage of tours going out.
Now in some cases, the Private Boat Tours will go out in bad weather as the customer requests it but in other cases, the companies do not allow for cancellations.
Here at 5 Star Marine Phuket, we offer a flexible cancellation policy. The policy allows you to cancel a tour up to the day before the tour for any reason without needing to lose a deposit or make full payment.
On the day of the tour if the weather is poor cancellation is allowable for the weather. This means we will not force you, your family or friends to take a tour in bad weather, sea conditions or wind conditions.
We wish your private boat experience to be a GREAT experience and the only way to do that is ensure we have good conditions for you, our customers. So to be clear, as a responsible Private Boat Company we will always give you the option to cancel ON THE DAY of your TOUR if the weather is bad.
IF you wish to go out this is your choice but we will never force you to take a trip just because you are booked. This is something that our company does differently from most private boat companies in Phuket.
I often get asked by our customers why some people who book private boats with us go to the same location multiple times in a year. The answer is a little complex but please allow me to explain.
Phi Phi Island is a set of 6 Islands and each island has multiple areas to explore. Dependent on the time of year, the weather conditions, and the wind, some locations are more beautiful at one time of year than another.
For example, during our low season or wet season, the wind is generally strong on the Camel Rock and Maya Bayside of Phi Phi Don and Phi Phi Ley so it is more pleasant to snorkel, swim and explore on the Pileh Lagoon, Viking Cave, and Leam Tong Bayside of Phi Phi Don and Phi Phi Ley.
The opposite is true of our High Season or Dry Season. During this season you’ll find that it’s most pleasant exploring Camel Rock and Maya Bay sides of Phi Phi Don and Phi Phi Ley.
In addition to this difference, an island like Bamboo Island, which is in the chain of Phi Phi Islands is best explored during our High or Dry Season as it is susceptible to high winds during our low or wet season.
This is why some of our customers who book Private Boats to Phi Phi Island decide to visit the same location twice, as there can be totally different experiences based on the season.
I’ve had some interesting conversations over the past few weeks with customers about the types of tours that a private boat company like 5 Star Marine can do.
As a True Private Boat company, and what I mean by that is we cater only to the Private Boat Market, we are not a group tour boat offering you a private service, we have full flexibility on what we can offer.
For example, if you’d like to visit Phi Phi Island, do a day tour, stay the night and come back the next day we can do a 2-day 1-night tour.
Maybe you want to explore for longer?
Then we can head out past Phi Phi to Koh Lanta, Koh Rok, Koh Haa, Koh Lipe, or beyond. All of these locations we have visited before and we can build 2, 3, 4, or even 5-day tours.
Each day we would go exploring, sightseeing, swimming, relaxing, and at the end of the day find a hotel that suits your budget to stay the night.
These kinds of tours are invigorating and give you more time to explore places that normal tours do not go to. This is truly the beauty of having a private boat and booking with a true Private Boat Company.
So, if you are thinking about getting away from Phuket for a few days chat with us about your options, what would work for you, and the kind of experience you are looking for.
If you like remote, we even have a floating villa in the Mangroves of Phang Nga Bay completely away from everyone else.
As I said if you have an idea, or dream just reach out and we will work something out for you.
As a reseller of these tours we were frequently changing providers as our clients often came back dissatisfied with the Phi Phi Island Group Tour. Complaints we often received were:
- Travel Time – Due to the nature of a group tour the bus that transfers you to the pier has to stop at multiple hotels to pick up other guests. Sometimes those guests are late and you stuck waiting on a bus adding an extra 1hr each way onto your travel.
- Boat – The quality of the boat is poor and has too many people on the boat for you to really enjoy the sights. Additionally when snorkeling it takes some time to get into the water as too many people are trying to get off at once.
- Equipment – The equipment on the boat is faulty. Life jackets don’t close properly, masks leak, snorkels are broken, no fins are available.
- Snorkeling – The area where they are snorkeling is too crowded as multiple boats with 35 – 50 people are in the same area and they keep getting kicked in the head.
- Lunch – The buffet lunch is of poor quality with the food lukewarm and of a low quality.
These are just some of the complaints we heard and helped to solve. Out of the frustration of sending customers to companies that really didn’t care about delivering quality experiences we created 5 Star Marine.
5 Star Marine Private Boat Tours to Phi Phi Island
The 5 Star Marine team, boats, and equipment are all high quality. Our boats are some of the newest and best-maintained on the water. Our crew and guides are constantly receiving training and are instructed to avoid the crowds.
So while 5 Star Marine Private Boat Tours to Phi Phi Island may be more expensive than Cheap Phi Phi Island Group Tours the difference in experience is not comparable. Decide to make your Phi Phi Island trip memorable for all the right reasons and chat with the team at 5 Star Marine today.
You’ll be amazed at how affordable we are!