How Long Do We Have A 5 Star Marine Boat For During A Private Charter?
By November 16, 2020 Private Boat Charter Comments Off

How Long Do We Have A 5 Star Marine Boat For During A Private Charter?

 

 

One of the frequently asked questions I received from customers prior to booking a Private Boat Charter with us is how long they get the boat for.

The answer to us is simple, as long as it’s safe to be out on the water. We do not hire out our boats more than once per day, so whether you take the boat for 1 hour, half a day, or the full day the price does not change.

When we price our Private Boat Charters we include the cost of fuel, so our price is not based on how long you have the boat but where the boat is going.

Now I know that seems like a really vague answer to the question, so let me give you a few guidelines. Most of our customers end up using our boats from between 5hrs to 8hrs. Generally, after 8hrs the customers are exhausted and want to head back to the pier, but this is not because we are rushing them, or forcing them back to the pier.

Our team is trained to ensure that our customers are happy and your happiness and satisfaction is our number one priority so we will only go back to the pier when you have had enough and are ready to go home.

There is an exception to that rule though. If we feel that you are asking us to stay out and it’s unsafe then we will advise you that the safest thing for you, our crew, and the boat is to go back to the pier.

What Do I Mean By Unsafe?

Generally, that means that it is getting too dark to stay out. Our boats are available to you from sunrise to sunset, so if you are getting close to sunset we will ask you to move to an island closer to the pier so that once the sun has set, we don’t have a long cruise back to the pier.

So feel free to use the boat as you like, our guide will provide advice to you on the best program for you on the day as well as guide you on how to ensure we get back to the pier at a time that is safe and not in the dark.

Why Does 5 Star Marine Donate Life Bags To The Local Community Of Phuket?
By November 16, 2020 COVID 19 DONATION, Private Boat Charter Comments Off

Why Does 5 Star Marine Donate Life Bags To The Local Community Of Phuket?

Avid followers of our social media know that multiple times a week we are out in the local community donating Life Bags to villagers who are in need.  Covid 19 has devastated the local economy here in Phuket where more than 90% of our GDP was reliant on International Tourism.

When Covid 19 first hit Thailand we all thought it would be around for just a few months and then we could “get back to normal” but Thailand and the world have faced a completely different reality.

Over 100,000 people in Phuket have lost their job with no hope or way of getting another job.  Over 50,000 people have left Phuket for other provinces searching for work in a country that has limited opportunities due to Covid.

Despite all of this, when we are out donating Life Bags we are often asked “Why Are We Helping?”

The answer is simple, I have been living here for 13 years and during that time I have built a number of successful businesses and without the help of the local Thai people, without the help of these communities, this would never have been possible.

I remember when I first started out running boats in Phuket we had all types of trouble.  Boat engines would have issues, fuel lines would clog, you name the problem and I’ve probably experienced it.  Being a foreigner on the water with these kinds of problems can often be a little scary.

Not in Phuket!

Even if I just slow our boat down to stop at a fishing spot you’ll find 3 or 4 boats that are passing by coming closer to “check we are ok”.  It is this kind of seamanship and community spirit that has allowed our company here at 5 Star Marine to prosper.

So now I believe that I, my team, and our entire 5 Star Marine company have an obligation to lift up the community, the very same community that helped lift us up.  We have been successful, we are a well-respected company and we now want to use our success to help the local people “Stand Up And Fight”.

This time is temporary and if I know that my company, my team, or our donation program can in any way help even just 1 person to fight through this hard time, to feel hope, to have faith that “this too shall pass” then this entire donation program is well worth.

To help our fellow man is the greatest service we can give and I am honored every day to be joined by our volunteers, to be joined by our staff, and to be joined by our friends in delivering Life Bags and support to communities in need.

Phuket Private Boat Charter
By October 28, 2020 Private Boat Charter Comments Off

Phuket Private Boat Charter

Are you looking for a Private Boat Charter while visiting Phuket?  You may be overwhelmed by the options available to you.  Just a quick google search will show up millions of results from large companies to small, from owner-operated companies to agents.  So how do you decide which is the right Private Boat Charter for you?

Selecting A Phuket Private Boat Charter

In our experience of selling, operating, and provided Private Boat Tours for 13 years here in Phuket we find that Private Boat companies fall into a couple of different categories:

Private Boat Agents

Private Boat Agents are companies that don’t actually own the assets that they are chartering to you.  They have a relationship with the owner of the company that they are chartering from and make a commission.  While Private Boat Agents are necessary to help owners like us, you will find that Agents will be providing prices and promises above what the Private Boat Charter company will deliver.

For example, in 2019 we received a booking from an Agent and they told us that they had explained to the customer the need to pay the national park fee and that it was not included in the price paid to the agent.

Upon meeting the customer we did a pre-trip briefing and found out they had no idea what the National Park fee was and the agent told them that everything was included.  To ensure a good customer experience our company took a loss and paid the National Park fee for them and cut ties with the agent.

So when booking with a Private Boat Agent ensure that every promise they are making to you is a promise that the Boat Owner will back up.  An easy way to tell if they are an agent is to ask for a photo of the exact boat they promise you will go on, or even call the owner so you can talk to them.

Group Tour Companies Providing Private Rentals

These companies are companies that generally target the Group Tour market, but if you wish you can choose to take one of their Group Tour boats on a Private Boat Charter.  Generally, this means you will be taking a boat that has a lot of wear and tear with a crew that is set on a normal “route” and is not experienced in offering true private tours.

When I first came to Phuket I did this and would say it was the single worst experience I have had on a tour in Phuket ever.  The crew did not care about our experience, were unhelpful about lunch options, and wanted to get back to the pier as soon as possible.

While these companies have their place in the market, from a price point of view they are on part of even slightly higher than a True Private Tour company but they offer service which is of an inferior standard on boats that don’t appear or operate as VIP.

True Private Boat Charter Companies

I believe that 5 Star Marine is one of those companies.  We do not do group tours, our staff is trained to provide Yacht Like service to our customers, and we design and run programs that go anywhere from Phi Phi to Phang Nga, Krabi to Koh Rok and Koh Haa and beyond.

Our team is heavily trained on making sure they avoid crowds, they deliver custom experiences and receive feedback from our customers and adapt on the fly.  Each and every single tour we do here on our Private Boat Charters are 100% customized we never do the exact same tour twice.

What’s Left To Explore? Some Ideas for The Upcoming Christmas Break!
By October 26, 2020 Island Hopping, Private Boat Charter Comments Off

What’s Left To Explore? Some Ideas for The Upcoming Christmas Break!

With travel looking like it will still be restricted in the upcoming Christmas break some of us are looking at what we can do to keep our kids entertained and maybe explore something that we have not seen before.

The good news is that in the December / January period we are past the Wet Season and into our Dry Season which means flat seas, clear water, sunny skies, and the opening of all of the national parks around the Phuket area.

As an owner of a Phuket Private Boat Charter company, my recommendations are a little biased but they are based on firsthand experience.

Multi-Day Island Hopping Trip

Over the last past few weeks, we have done trips like this.  Where we pack onto the boat and head off exploring.  Booking accommodation last minute, jumping from island to island, and just living a free life on the sea.

The first trip we did was a 3 Day 2 Night trip that took us to Phi Phi, Krabi, Yao Yai, and beyond.  We had some adventurous customers on board so we went snorkeling, swimming, lagoon hopping, and even went and snorkeled with some reef sharks.

The second trip we did was a 3 Day 2 Night trip that took us to Koh Haa, Koh Rok, Koh Lipe, and Koh Lanta.  A truly stunning trip with some of the most amazing snorkeling that you have ever seen.  If you really want to find the untouched paradises this is the trip for you and it’s suitable for people of all ages.

Koh Haa / Koh Rok / Koh Lipe

Out past, Phi Phi is these 3 paradise islands.  Koh Haa is a beautiful spot for snorkeling where you have a high chance of seeing turtles and other amazing marine life.  The coral reefs are alive with color and marine life.  Do yourself a favor and while the international borders are restricted take a break out to Koh Haa.

Koh Rok is just 35 minutes past Koh Haa and again has the most amazing reef.  You will see heaps of Clown Fish and other amazing varieties.  What we love about Koh Rok is the colorful reef as well as the clear water.

Koh Lipe is a bit of a ride from Phuket, so take a few days to stay over while out there and explore things like 8 Mile Rock and the Black Beach.  See Whale Sharks and more at locations like this.  Truly an idealistic paradise.

Similan Islands / Surin Islands

With the change of season islands like Similan Island and Surin Island open up as possible destinations and are great places for relaxation, snorkeling, and exploration.  Similan is a set of islands and Surin is just a beautiful untouched paradise.

Here are just a few ideas to get you started on what you could be doing this Christmas holiday.  If you would like some custom recommendations just contact us and let us know what you’d like to experience and we will tailor something for you.x

What Happens To A Private Boat Tour If The Weather Is Poor?
By October 6, 2020 5 Star Marine News, Private Boat Charter, Weather Update Comments Off

What Happens To A Private Boat Tour If The Weather Is Poor?

We have been asked a lot the last month or so what happens to a Private Boat Tour if the weather is bad, the wind is high or the sea is rough.  It’s a good question and relevant this September and October as we are still in the Phuket Wet Season.

The answer is different from company to company.  For example, today as I write this the rain is bucketing down but I am seeing video footage of tours going out.

Now in some cases, the Private Boat Tours will go out in bad weather as the customer requests it but in other cases, the companies do not allow for cancellations.

Here at 5 Star Marine Phuket, we offer a flexible cancellation policy.  The policy allows you to cancel a tour up to the day before the tour for any reason without needing to lose a deposit or make full payment.

On the day of the tour if the weather is poor cancellation is allowable weather.  This means we will not force you, your family, or friends to take a tour in bad weather, sea conditions, or wind conditions.

We wish your private boat experience to be a GREAT experience and the only way to do that is to ensure we have good conditions for you, our customers.  So to be clear, as a responsible Private Boat Company we will always give you the option to cancel ON THE DAY of your TOUR if the weather is bad.

IF you wish to go out this is your choice but we will never force you to take a trip just because you are booked.  This is something that our company does differently from most private boat companies in Phuket.

Why You Should Support Local Businesses During Covid 19 Pandemic
By September 28, 2020 5 Star Marine News, COVID 19 DONATION, Private Boat Charter Comments Off

Why You Should Support Local Businesses During Covid 19 Pandemic

 

During this difficult time of the COVID, 19 Pandemic as many as 70% of tourism businesses have not been able to re-open here in Phuket.  Whether that is from a lack of customers, financial problems, or staffing problems it doesn’t matter, what matters is that this means a lot of people are without work.

As a responsible company that is invested in the local community, as you can see from our regular donations, we also choose to support local businesses by spending at local restaurants, booking local staycations, and supporting businesses that have been supporting local people.

This is something we promote heavily on our social media as we strongly believe that the only path for tourism here in Phuket is through Domestic Tourism until at least the end of 2021.  While the government has started to let in long-stay tourism the number of tourist arrivals is just not enough to sustain the local economy.

So we encourage you, if you can, to spend local, stay local and support local businesses.  Also, pay special attention to those local businesses that are investing in keeping the community going.

Businesses like ours here at 5 Star Marine that are offering significantly discounted COVID Rate trips, businesses like ours that are making regular community donations, and businesses like ours that are taking the time to promote and help other local businesses.

Stay Local, Support Local and You’ll Discover Places You Never Knew Existed!

Raya Island, A Special Place In The 5 Star Heart
By September 22, 2020 5 Star Marine News, Private Boat Charter Comments Off

Raya Island, A Special Place In The 5 Star Heart

 

Raya Island also is known as Racha Island or King Island has a special place in the heart of the team here at 5 Star Marine.  You see, the first place that we ever visited on our first ever boat, Lucus 1, was Raya Island.

Raya Island is a favorite location of Shaun and Lisa the Co-Owners at 5 Star Marine.  Prior to owning 5 Star Marine, they would often take short Staycation breaks to the Rayaburi Resort which is located on Raya Island.

When Lucus 1 was coming out of the factory and due to go to water it just happened to be Lisa’s birthday and as a celebration for both the boat and Lisa’s birthday, the very first trip on Lucus 1 was to Raya Island.

Some snorkeling, beach time, and lunch at the Rayaburi Resort were all enjoyed, and then off to Mai Ton where they were lucky enough to see Dolphins.  It was such a wonderful day for the 5 Star team, Lisa, Shaun, and their friends.

This is why Raya Island Private Speedboat Tours have a special spot in the hearts of the 5 Star Marine team here in Phuket.

The Different Seasons Of A Phi Phi Island Tour
By September 14, 2020 5 Star Marine News, Private Boat Charter Comments Off

The Different Seasons Of A Phi Phi Island Tour

I often get asked by our customers why some people who book private boats with us go to the same location multiple times a year.  The answer is a little complex but please allow me to explain.

Phi Phi Island is a set of 6 Islands and each island has multiple areas to explore.  Depending on the time of year, the weather conditions, and the wind, some locations are more beautiful at one time of year than another.

For example, during our low season or wet season, the wind is generally strong on the Camel Rock and Maya Bayside of Phi Phi Don and Phi Phi Ley so it is more pleasant to snorkel, swim and explore on the Pileh Lagoon, Viking Cave, and Leam Tong Bayside of Phi Phi Don and Phi Phi Ley.

The opposite is true of our High Season or Dry Season.  During this season you’ll find that it’s most pleasant exploring Camel Rock and Maya Bay sides of Phi Phi Don and Phi Phi Ley.

In addition to this difference, an island like Bamboo Island, which is in the chain of Phi Phi Islands is best explored during our High or Dry Season as it is susceptible to high winds during our low or wet season.

This is why some of our customers who book Private Boats to Phi Phi Island decide to visit the same location twice, as there can be totally different experiences based on the season.

Can You Do Overnight Tours With 5 Star Marine?
By September 7, 2020 5 Star Marine News, Island Hopping, Private Boat Charter Comments Off

Can You Do Overnight Tours With 5 Star Marine?

 

I’ve had some interesting conversations over the past few weeks with customers about the types of tours that a private boat company like 5 Star Marine can do.

As a True Private Boat company, and what I mean by that is we cater only to the Private Boat Market, we are not a group tour boat offering you a private service, we have full flexibility on what we can offer.

For example, if you’d like to visit Phi Phi Island, do a day tour, stay the night and come back the next day we can do a 2-day 1-night tour.

Maybe you want to explore for longer?

Then we can head out past Phi Phi to Koh Lanta, Koh Rok, Koh Haa, Koh Lipe, or beyond. All of these locations we have visited before and we can build 2, 3, 4, or even 5-day tours.

Each day we would go exploring, sightseeing, swimming, relaxing, and at the end of the day find a hotel that suits your budget to stay the night.

These kinds of tours are invigorating and give you more time to explore places that normal tours do not go to. This is truly the beauty of having a private boat and booking with a true Private Boat Company.

So, if you are thinking about getting away from Phuket for a few days chat with us about your options, what would work for you, and the kind of experience you are looking for.

If you like remote, we even have a floating villa in the Mangroves of Phang Nga Bay completely away from everyone else.

As I said if you have an idea, or dream just reach out and we will work something out for you.

What Is 5 Star Marine Doing To Make Private Boat Hires Safe Post Covid19?
By May 29, 2020 5 Star Marine News, Private Boat Charter Comments Off

What Is 5 Star Marine Doing To Make Private Boat Hires Safe Post Covid19?

What Is 5 Star Marine Doing To Make Private Boat Hires Safe Post Covid19?

We are very aware of how the Covid19 pandemic has affected us locally here in Phuket but also all of our international friends and customers.  Being parents of a 7-year-old boy we are as equally concerned as any other parent about ensuring every activity we undertake is safe, clean, and the right healthy choice.

With this in mind, during this slow down in tourism, we as a company have taken a number of steps to make sure we provide a clean and virus-free environment for all of our customers.

Boat Renovations and Deep Cleaning

We were one of the first companies in Phuket to pull our boats out of the water and book them in with the island’s best renovation team.  During the renovation of both of our VIP Private Speedboats, we had a deep cleaning undertaken.

All paint was sanded back to its original layer, new paint was applied, all surfaces were disinfected and cleaned.  This disinfection and cleaning happen on a weekly basis while the boat sits idle at our parking.

lucus1
boat

Equipment Disinfection

All of the equipment that we use onboard inclusive of life jackets, fins, ice boxes, ropes, and more were all disinfected, cleaned, and sealed in storage containers.  When we resume regular tours we will complete the disinfection process again prior to our first travelers joining us.

Single-Use Masks / Snorkels

If you follow us regularly on Facebook you will notice that we have opted to change our process of providing masks and snorkels to customers.  Instead of providing them, we will offer a “Covid Kit” to our customers that include a full face mask and snorkel which you can take home at the end of the tour.

Our Covid Kit will include a number of other items to ensure cleanliness and safety from the virus while onboard and visiting the islands.  Just contact us to ask what the kit includes.

boat view

Quarantine Of Staff

All of our Guide Team, Captain Team, Crew Team, and Admin Team undertook a 28-day Quarantine to ensure as the virus spread they were not in contact with anyone that was at risk of having the virus.

Additionally, our staff are all required to wear masks, carry hand sanitizer, and complete Airborne Pathogen Training so they know how to limit the risk of spreading a virus like Covid19.

Accreditation

The Thai Government is offering an accreditation program that allows businesses like ours to develop a set of guidelines for our employees, suppliers, and customers to follow to ensure the safe use of our private boats.

We are one of the first 1442 tourism businesses in all of Thailand to adopt this accreditation program.  We believe from our research we may be one of the only 2 Private Speedboat Tour companies in Phuket to adopt this accreditation process.

Additionally we have mandated our staff to undertake Airborne Pathogen accreditation and training as well.

first response

5 Star Marine Providing Safe, Health Conscious Private Boat Tours

Once travel is allowed to resume and it’s safe for you to join us on Private Boat Tours we look forward to welcoming you onboard and having a great, safe time with us.  We take pride in being industry leaders and hopefully you can see we have been taking major leaps forward to ensure you have a safe and fun time with us.